All cancellations and refund requests for tours or vacations must be made in writing via e-mail. Deposits are refundable until 60 days prior to your scheduled departure. Please allow up to 45 days for your refund to be processed. A change of trip date or destination may be treated as a cancellation and cancellation fees may apply. Refunds of final payments will be honored as follows:
- 90 days: Full refund
- 60-90 days prior: 25% not refunded
- 30-60 days prior: 75% not refunded
- 30 days prior: no refund
Penalties and fees imposed by our travel industry suppliers may be additional and, if imposed, will be deducted from the above refunds, if any. Except for verifiable and unusual circumstances, no refunds will be made after commencement of your travel, whether for early termination, voluntary absence, or for any unused services. Please allow 8 weeks for administration of refunds. All disputes and claims regarding services shall first be resolved by way of negotiation and mutual understanding. In the event such negotiation fails, the dispute may be referred jointly to mediation or arbitration in the State of California. Disputes will be governed by California law and subject to the sole jurisdiction of courts located in the State of California.
Trip cancellation, baggage, health and accident insurance is strongly recommended.
Please request to add insurance when making your reservation.
All air tickets cancellations must be made prior to the scheduled departure time of the first flight segment. Airport fees, where applicable, are not included and are subject to change without prior notice. All prices displayed on our website are subject to change prior to ticket issuance. Increased change in pricing quoted at time of booking to time of ticket issuance shall entitle the customer to cancel the booking and obtain a full refund on same day.